IT Service Management (ITSM) has been a cornerstone of IT support for decades. It began its journey nearly 30 years ago with the debut of ITIL (Information Technology Infrastructure Library), a set of documents describing a best practices framework for technology service management.
In the current business landscape, enterprise software has become vital to productivity for nearly every organization. Yet, even with the availability of powerful commercial software platforms for core business activities, customizations are the norm, not the exception.
For any organization that develops and maintains software as part of its business strategy, the ability to build, test and release code updates quickly is vital to optimizing processes and sharpening competitive advantage. In some cases, it is inextricably linked with maintaining market delivery goals, as well.
Almost across the board, research indicates that cyberthreats are still escalating—and the U.S. is the number one country targeted in cyberattacks1. Recent breaches that occurred through unexpected means, such as the theft of hoteliers’ customer loyalty-program records, underscore the seriousness of the threat — and the sophistication and wiliness of attackers.
The last year has been an exciting one for Orasi, as we developed and debuted a comprehensive palette of solutions and services around streamlining software delivery — and the DevOps pipeline in particular. This spring, we had the opportunity to share the many insights we gleaned during our research and exploration in this area, beginning with Micro Focus Universe in Vienna and culminating with the ADM Summit in Chicago.
In the software world, user expectations are off the charts. Driven at least partly by cutthroat competition among mobile devices and apps, users expect application updates for all systems to occur in near real-time, and they won’t tolerate outages or defects. Furthermore, enterprise software increasingly must run on mobile devices, from smartphones to tablets.
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