KENNESAW, GA – June 28, 2012– Orasi Software proudly announced that it has been named Software Support Partner of the Year by HP in the Commercial category. The award recognizes an HP partner that has demonstrated a commitment to providing exceptional support for HP products.
“This award recognizes our hard work including handling >95% of cases at level 1, managing the industry’s best software testing self-help community at eyeontesting.com, and following through with our commitment on customer satisfaction,” said Karl Rubin, Vice President of Operations for Orasi. “These are the reasons almost 400 customers have chosen Orasi Software to support their HP Software Testing Solutions.”
Orasi – an HP Specialist Enhanced Partner – resells, integrates and offers certified consulting services for HP Software. In addition, Orasi is an HP Software Technology Partner and an authorized Support partner offering both new and renewal support contracts for HP Software testing products sold by Orasi.
“Organizations are challenged to deliver innovation and value to their customers,” said Dan Stoks, vice president and general manager, Americas, HP Software. “HP Software collaborates with Orasi to help these organizations optimize their applications and infrastructure, giving them the IT performance they need to deliver results that matter to their customers.”
Orasi Customer Support meets HP certification requirements for each supported product. HP Software testing products sold by Orasi can be covered under Orasi support. As an extension of this support, Orasi offers an additional option called Platinum Support that provides expert professional services delivered remotely via the telephone and web conferencing. With services ranging from general advice concerning architecture and design of solutions to product-specific installation and upgrades, Orasi’s Platinum Support customers can call Orasi for help with a variety of scripting, customization and other needs. Platinum Support covers best practices and process-related needs for enterprise software products. In addition, Orasi offers Platinum Plus Support, which includes all of the features and benefits of Platinum Support plus onsite consulting days.
Customers who use Orasi services to support HP Software benefit from a single point of contact. If a customer’s support needs transcend product support and the advanced services offered in the Orasi Platinum Support packages, then they will experience seamless integration of the two packages. The same support team will be able to help them with their scripting and process needs and can call in expert consultants as needed.