Remedy Bridge 2018-08-19T22:51:04+00:00

 Remedy Bridge for Micro Focus Quality Center/Micro Focus ALM

Enable collaboration between IT Service Management, Development and QA.

Orasi’s Remedy Bridge for Micro Focus ALM/Quality Center is an enterprise class integration solution that enables companies to harness the full potential of BMC® Remedy® Service Desk and Micro Focus Quality Center or Micro Focus ALM software by synchronizing incident and problem information between the two tools. The bridge enables a true collaboration between IT Service Management and their counterpart Product Development and Quality groups by seamlessly coordinating incident, problem, and asset information between your teams, while offering your teams the flexibility to use the tools that best fit their needs.

Effective communication between teams is critical to overall quality and efficiency in the full lifecycle Service Management process. The Remedy Bridge for Micro Focus Quality Center manages information sharing by automatically creating defects from Service Management problems. Without placing an extra burden on your team, the tool also enables you to gather metrics on your round-trip incident and problem resolution process to drive the stability and reliability of service and provide measurable results against service level agreements (SLAs).

If you have any questions or would like to purchase Remedy Bridge, please fill out this contact form.

Features:
Based on standard integration platform provided by Micro Focus’s Quality Center/ALM Synchronizer
Graphical Administrator console for managing integration schedule, rules and field mappings
Graphical integrity reporting to ensure integration rules are correct – every time
Bi-directional synchronization of incident and problem data between Remedy Service Desk v7.5 and later and any release of Micro Focus Quality Center/Micro Focus ALM from 9.0 through 12.0x
Fully configurable conditional synchronization of incident and problem information selectively – synchronize based on your business rules
Supports customized Remedy Workflow definitions and multi-workflow environments
Supports flexible relationships between Micro Focus QC/ALM and Remedy projects – allowing the mapping of many JIRA projects to one physical Micro Focus Quality Center project
Customizable business rules to define field mappings between Remedy and Micro Focus Quality Center/Micro Focus ALM
Synchronizes document attachments between Remedy and Micro Focus Quality Center/Micro Focus ALM
Data value translation between systems
Advanced logging and email notification