Orasi’s Remedy Bridge for Micro Focus ALM/Quality Center is an enterprise class integration solution that enables companies to harness the full potential of BMC® Remedy® Service Desk and Micro Focus Quality Center or Micro Focus ALM software by synchronizing incident and problem information between the two tools. The bridge enables a true collaboration between IT Service Management and their counterpart Product Development and Quality groups by seamlessly coordinating incident, problem, and asset information between your teams, while offering your teams the flexibility to use the tools that best fit their needs.
Effective communication between teams is critical to overall quality and efficiency in the full lifecycle Service Management process. The Remedy Bridge for Micro Focus Quality Center manages information sharing by automatically creating defects from Service Management problems. Without placing an extra burden on your team, the tool also enables you to gather metrics on your round-trip incident and problem resolution process to drive the stability and reliability of service and provide measurable results against service level agreements (SLAs).
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