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 Steve is a rock star! If HP Mercury support starts hiring people like Steve they will be a superster market leader in software testing products. Steve is just AWESOME!!! Thank you ORASI! Hire more people like Steve, I guarantee your company will be unbeatable.
Manager, IT Quality and Support
Business Services |
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Wonderful support from the Orasi team!
Annonymous |
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All 10's as usual, never a bad experience with Orasi.
Harold
QA Analyst
Medical Laboratory Tests & Services |
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Your help has been excellent, Richard. For what it's worth it will not be forgotten the next time we have to make a software purchase.
Travis Bully |
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10 across the board. Tom's always a great help!
XSP |
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You gave us A+ support! |
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As usual the response from Orasi support is a 10! Response was quick and the problem resolved in a timely manner. It would be difficult to find something to complain about
Jack Powell |
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I was very surprised (in a good way :)) to see how fast my case was handled and also very satisfied with the feedback I received from you! Thank you for doing an excellent job!!!
Irina Belogorodsky
Lead QA Engineer
The Neat Company |
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I like the services provided by Orasi and the quick turn-around time. Thanks for the great support! |
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You can put a 10 for this support call. Richard was very helpful and quickly expedited the answer i needed. Additionally, Caleb and David helped our people understand what needed to be done in order to get j2ee Diagnostic agent in place |
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This is the biggest improvement over our prior provider. I can open a ticket when I'm first aware of an issue. At that time, it's usually not critical but with Orasi, I can get a solution before it becomes critical.
Curtis Gardner
Senior Performance Engineer |
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I have worked with Orasi for over five years. Nick Kavadellas, Mark Lewis and Jim Azar are absolute gentlemen and will treat you with the utmost respect whenever they see you. Orasi goes above and beyond to satisfy customers. I have been working with businesses for over thirty years and by far Orasi is number one in Customer Service and Customer Satisfaction. As I said, Apple, Dell and HP (especially) could learn from Orasi regarding customer service.
Ginger Thomas
Sr. Quality Assurance Engineer
Terenine Technology Solutions |
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I would rate each of the categories below as a 10. Really, I am not just saying that to give you a quick response. I was in a critical situation and your team responded appropriately. I was highly satisfied with the whole process.
Tim Costanzo
Software Test Engineer |
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The Orasi team has always been top notch in working with us. |
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I just wanted to drop you a note and let you know what a terrific job Richard Galloway did in helping us resolve a show-stopper problem we were having with the Logger.dll last week. Thanks for your support! |
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I would like to express my gratitude towards the Orasi support group and specifically would like to commend your colleague Steve for service excellence champion. In my resent request to our issue on LoadRunner 9.1 Steve not only met my full level of expectation, but also excelled by providing a personalized set of solutions with patience and prompt reply. |
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Tom and Richard were very professional, very knowledgeable, and extremely patient. Not only did we resolve the issue I had, but I learned a lot more about QTP and script optimization in the process. |
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Everything is working great now! Thanks so much for your great help. I appreciate the fast, high quality assistance. |
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Great job Steve! |
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When purchasing a software tool as complex as QTP, problems and issues are to be expected. The way a vendor responds to those issues lets you know if you picked the right vendor. It appears we made the right choice with Orasi. Thanks for the rapid response. |
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I appreciate the help and am delighted that we have Orasi as our support contact!!! |
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I have been using Mercury support for the past 13 years and yesterday was the first time that my issue was attended to and resolved the same day. |
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Yeah!!! <<hopping up and down>> |
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Orasi support kudos!!! |
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I want to let you know that neither Mercury nor HP has been able to give me such attention and problem resolution as fast and to the point as Orasi has. |
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Your suggested solution has resolved our issue. Thank you! |
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Thanks - this information will be very helpful! |